> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bryng.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments and orders

> Understand merchant payment history, customer orders, and pending results.

## Find a payment

Select your business and open **Payments**. Open a payment to review its saved status, items, quantities, total, and available customer details.

Customers use **Orders** in their account to find their purchases. **Payments** is the business view of financial activity.

## Read the result

| Result | What it means |
| - | - |
| Confirmed payment | Bryng has received a verified payment result. |
| Pending | The result is unresolved. Check the existing payment for updates. |
| Declined, expired, or cancelled | The attempt is not a confirmed payment. |
| Reversed | A previous payment was reversed. Use the current status rather than an earlier confirmation. |
| Free order | The order can be confirmed without a charge. |

> [!NOTE]
>
> Returning from a payment page does not by itself confirm payment. Use the status shown by Bryng.

## Payment settings

Payment settings are in **Business settings → Payments**. Bryng uses business-owned Flitt merchant accounts for GEL payments.
Ask the business owner to manage the provider connection and credentials.

Never send payment secrets or full card details to support.

## Customer access

A guest checkout does not sign the customer in or verify email ownership.
Customers can sign in with the checkout email to find their orders.
Joining a business is separate from buying a product and does not grant paid access.

## An unresolved payment

Keep the order reference and check the existing attempt. Wait for its result before starting another payment. If you need help, [contact support](https://docs.bryng.xyz/support.md) with the reference and a brief description.


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